TERMS & CONDITIONS
This website is operated by Carrnegie Watches. Throughout the site, the terms “we”, “us” and “our” refer to Carrnegie Watches. Carrnegie Watches offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By making a purchase from, and using, this website you have agreed to these terms & conditions. Please make sure that you have read and understood these terms & conditions before accessing or using our website.
Once the order has been placed successfully an order confirmation email will be sent to your email address. It is important that you enter the correct email address when placing the order. It is also your responsibility to make sure the shipping address is complete and correct. Please make sure the recipient’s name and phone number are included in the shipping address. If you do not receive an order confirmation email, please contact the customer service before placing a new order.
We accept payment by Visa, MasterCard, AMEX, and PayPal. There is no extra charge for paying with either PayPal or credit cards.
Online payment service is provided by PayPal or Stripe. All confidential customers’ payment details are securely transmitted directly and in an encrypted format (SSL) to the corresponding financial entity.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service. In case of promotions, the quoted price is only applicable during the period of the corresponding promotion.
The total purchase price shown when ordering is inclusive of taxes to the below countries: United States(below USD800), Hong Kong, Macau, and Singapore(below SGD400); You may place an order to a country outside the above listed countries, but please note that your order may be subject to import duties and taxes which are applied when the goods reach the destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing an order. You must comply with all applicable laws and regulations of the country for which the goods are destined.
Orders are dispatched Monday-Friday. Please allow 1 to 2 business day to receive your shipping confirmation and tracking information. If an order needs to be changed or cancelled after being processed, please contact us immediately. If you have made an error in your delivery address, please contact us as soon as possible. Once our warehouse has processed your order, we will not be able to make any changes and we will not accept responsibility for incorrect details entered. If some changes are able to be implemented such as address change when a shipment is processed, any fees incurred should be billed and paid by your account before implementing the change. We are mainly using DHL Express service for international shipping. For the shipping address which DHL service is not covered, we will select other appropriate courier service. The delivery time for your order is usually within 2-4 working days. However, the actual delivery time can be longer due to your location, local holidays, and custom process for some countries.
NON PICKED UP GOODS
In case we receive packages that have not been collected by the recipient, we reserve the right to charge you for all our costs incurred when handling your order and shipment back to us. This cost will be deducted from your initial payment of the order.
Any unworn products purchased directly from our website and in its original packaging and condition, with the protection film intact and in resalable condition can be refunded within 30 days from the date of delivery. Please email us at [email protected] with ‘Returns’ and your order number as the email subject, to schedule the return and receive a prepaid label. You can also contact us here(hyperlink to contact page). Once we receive it back to our warehouse and verify it’s unworn and unused – in its original set-up with the protective stickers, original packaging, and the same new condition when the watch was received, the return will be processed and a refund will be issued to you. After we have issued the refund, it will take up to 3-7 business days for the funds to be placed back on your credit card or PayPal account. The refunds are usually processed the same week we received your returned product. If you are returning an item for exchange, you will need to return it for a refund under our returns policy. Once this is done, you will then need to make a new purchase for the item you want. A flat rate of $18 will be deducted from the refund for return shipping per location pick-up, restocking, and handling. For returns under $50, customer is responsible for return shipping. Items that are purchased during a sale are not eligible for returns or exchanges.
Carrnegie Watches has a 3 year warranty that covers manufacturer’s defects after the original purchase date. Basically, if the watch parts or mechanics don’t work properly, and it’s our fault, we will repair or replace your product free of charge. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, damage resulting from abnormal use, lack of care, straps, or theft. Simply email us at [email protected] with ‘Warranty’ and your order number as the email subject to process your warranty. In the email, please provide a description and image of the issue, or contact us here(hyperlink to contact page).
Components of the watch that you may have damaged or lost may be arranged for us to deliver a replacement, charges may incur for the costs of components and shipping.
1. If Carrnegie Watches rejects your order due to an error in pricing and/or other information about the merchandise, then Carrnegie Watches will notify you at the email address that you have provided. Once the error has been corrected, Carrnegie Watches will ask you whether or not you would like to re-submit your order to purchase the relevant merchandise. If Carrnegie Watches has notified you that your order has been accepted by sending you a shipment confirmation email, then you will not be required to pay a price that is greater than the price that was displayed on the Website at the time at which you placed your order.
2. Although it is unlikely that Carrnegie Watches would refuse to accept an order, Carrnegie Watches reserves the right to deny any order for any reason, including where the following situations arise: (i) insufficient information or errors in billing, payment, and/or shipping information; (ii) orders that cannot be processed due to erroneous information that you have provided, which includes, but is not limited to incorrect credit card or debit card number, expiration date, security value, or other incorrect information regarding payment types; (iii) suspected fraudulent information; or (iv) delayed shipment or unavailability of merchandise.
3. Carrnegie Watches may refuse to accept any order if fraudulent activity is suspected. Carrnegie Watches may refuse to process any subsequent order from a customer who has a history of placing fraudulent orders.
4. Carrnegie Watches may refuse any order that is connected with a previous credit card dispute.
5. In order to protect Carrnegie Watches’s intellectual property rights, any suspected resale of merchandise for personal and/or business profit is strictly prohibited, any suspected purchase for including but not limited to commercial usage, business usage, product development, product design is strictly prohibited. Carrnegie Watches will not accept any order that is deemed to possess characteristics of reselling and/or the commercial use of intellectual property. Carrnegie Watches reserves the right to cancel any subsequent order from a customer who has been suspected of reselling and/or the commercial use of intellectual property.
ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
1. THE SITE
You agree that Carrnegie Watches and its licensors and suppliers own all rights, title and interest in the Site. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site.
Carrnegie Watches’s stylized name and other related graphics, logos, service marks and trade names used on or in connection with the Site are the trademarks of Carrnegie Watches and may not be used without permission in connection with any third-party products or services. Other trademarks, service marks and trade names that may appear on or in the Site are the property of their respective owners.
3. OTHER CONTENT.
Except with respect to Your Content, you agree that you have no right or title in or to any Content that appears on or in the Site.
4. YOUR CONTENT.
Carrnegie Watches does not claim ownership of Your Content. However, when you as a user post or publish Your Content on or in the Site, you represent that you own and/or have a royalty-free, perpetual, irrevocable, worldwide, non-exclusive right (including any moral rights) and license to use, license, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, derive revenue or other remuneration from, and communicate to the public, perform and display Your Content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or later developed, for the full term of any worldwide intellectual property right that may exist in Your Content.
5. LICENSE TO YOUR CONTENT.
Subject to any applicable account settings that you select, you grant Carrnegie Watches a fully paid, royalty-free, perpetual, irrevocable, worldwide, royalty-free, non-exclusive and fully sublicensable right (including any moral rights) and license to use, license, distribute, reproduce, modify, adapt, publicly perform, and publicly display, Your Content (in whole or in part) for the purposes of operating and providing the Site to you and to our other users. Please remember that other users may search for, see, use, modify and reproduce any of Your Content that you submit to any “public” area of the Site. You warrant that the holder of any worldwide intellectual property right, including moral rights, in Your Content, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license stated above. You agree that you, not Carrnegie Watches, are responsible for all of Your Content that you Make Available on or in the Site.
Although reasonable efforts are used to have the colors of the watch images displayed as accurately as possible on the site, we cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your devices. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Events beyond Carrnegie Watches’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that we are released from the obligations to fulfill contractual agreements. Example of such events are war, terrorism or threats of terrorism, riot, fire or flood, government action or omission, new or amended legislation, conflict, embargo, sabotage, accident, natural disasters, strikes or lack of delivery from suppliers. Carrnegie Watches will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
Our responsibility for errors in connection to delivery is limited to existing conditions of sale. We bear no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
You agree to indemnify, defend and hold harmless Carrnegie Watches and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
We reserve the right to update, change or replace any part of these terms & conditions by posting updates and/or changes to this page. You should therefore check this page periodically for changes, as the terms & conditions in force at that time will apply to the contract between you and us whenever you order a product from us. In case of discrepancies of the English and other languages of this Terms & Conditions, the English version shall apply and prevail.
EFFECTIVE DATE: SEPTEMBER 11, 2018