FREE 30 DAY RETURNS
We are confident that you will love our watches. If you don’t, we will simply take care of your returns.
Since customer satisfaction is far more important for us than profits, we decided to give our buyers a full satisfaction guarantee on full range of products. Any buyer who isn’t 100% satisfied with the received watch can return it and get a full rebate within the first 30 days after purchase. That way, we can truly ensure that each and every customer is served the right way and that every watch ends up with exactly the right person. Watches on sale aren't eligible for returns or exchanges.
To return the watch to us, it’s enough to send an e-mail to firstname.lastname@example.org and we’ll take care of it from there.
"I bought the wrong color and needed to return the watch for an exchange. Customer support was extremely helpful and responsive. The entire process went completely smooth and very quick. Very satisfied with their service."
- John P
Door-To-Door Return / Warranty Service
To make things even easier for our customers, we can organize door-to-door pickups for watches that need to be returned. This way, our customers can skip the trip to the post office and return the watch without leaving the home. Initiating the process is simple – just send a mail with the title ‘Return + order number’ to our support service at the address email@example.com, and you will be promptly contacted by our representative to schedule your pickup at your preferred location.
“After contacting customer support, UPS provided me a return label and came to pick up the watch a day after. Didn’t even have to leave my house. Very quick and convenient.”
- Michael M.
REAL CUSTOMER REVIEWS
In a market saturated with watches that all look the same with little individuality, Carrnegie really pushed the boat out.
Unique watches with outstanding craftsmanship of steel.
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