FREE SHIPPING ON ORDERS OVER $45

We're Always Here For You

We're here to provide you with more information, answer any questions you may have.

GENERAL QUESTIONS

WHERE DO YOU SHIP TO?

We currently only ship our products to customers in the United States.

WHERE IS YOUR BUSINESS LOCATED & WHERE DO YOU SHIP FROM?

Carrnegie Watches is strictly an online shop, however we ship out of our warehouse in Denver, Colorado.

SHIPPING

HOW MUCH IS SHIPPING?

$5.95 up to $45.00, anything above that is free.

HOW LONG UNTIL MY ORDER ARRIVES?

Your order should ship in 1-3 weeks. If your order is in stock, it will ship faster! You will receive an order confirmation after you place your order to your email, and another email with tracking information once your item has shipped. If you ever need to cancel your order due to time constraints, no problem, we have a 30 days no questions asked full refund policy.

ORDERS

WHAT HAPPENS WHEN THE SALE IS OVER AND I HAVE NOT RECEIVED MY ORDER YET?

Your order should ship in 1-3 weeks. Though there are sometimes small delays due to Covid related delays in transit.

Our customer service will remain active for 1-2 months after the sale ends so we have you covered on any issues. Just send us an email at support@carrnegiewatches.com or use the contact form below!

WHAT IS YOUR REFUND POLICY?

You may return your item for a full refund or product exchange within 30 days from the date the item is delivered to you. If you are still waiting for your order and wish to cancel, no problem! We'll give you a full refund if you don't want to wait. See more info here --> Refund Policy

HOW CAN I CANCEL OR CHANGE MY ORDER?

Please email us at support@carrnegiewatches.com with your request along with your order number or use the contact form below.

HOW LONG DO REFUNDS TAKE TO PROCESS?

Refunds usually take 3-5 business days to fully process, but can take up to 7 days to show up on your card.

I WAS DOUBLE CHARGED BY ACCIDENT

First of all thanks for purchasing with us! Hopefully you'll recall a problem submitting the order initially and submitting the order more than once before it going through. Although the transaction didn't go through, your card issuing bank may place the requested funds on a hold - thus appearing as though another valid charge was made.


The hold on the funds will remain until it is removed by your card issuer. The time frame for how long these funds are held is entirely up to the card issuer, the industry average is 7 days for credit cards and 3 days for debit cards; although, some banks will hold the funds for up to 30 days. Your online report will show these charges likely as "Pending".

MY ORDER IS GETTING DECLINED, WHY?

99% Of the time there is an issue with placing your order, it's because you have recently moved. 

Your billing address needs to be set to the address your credit card is registered to.

If that's the case, you can untoggle "Same as shipping address" and select "Use a different billing address" 

I HAVEN'T RECEIVED MY ORDER CONFIRMATION YET!

The most likely reason is that your order confirmation went to spam or junk. We've had this issue frequently with popular email platforms like Hotmail/Outlook and Yahoo. So please check your spam folder and mark the item as "not spam"

If you can't find the order confirmation in your spam folder, please contact us through the contact form below and we'll help you locate your order.

WHY DID YOU TAKE MY MONEY OUT OF MY ACCOUNT AND MY ORDER HAS NOT SHIPPED YET?

ALL orders placed on our site are automatically charged to your form of payment (credit card or debit card) upon placing the order. We do not "take your money" out of your account; when you place an order from us you agree for the shown total order value to be charged to your form of payment immediately. This does not mean we will keep your money if you need a refund! Please see our  Refund Policy  for more information

Shipping Center 

ATTN: Carrnegie Watches

191 S KEIM ST 

UNIT 2C-1

POTTSTOWN, PA 19464

CALL US

Phone: +1 (720) 712-2670

EMAIL US

support@carrnegiewatches.com

FOLLOW CARRNEGIE WATCHES

Get In Touch

We value our customers greatly, and are always here to help. If you have any questions, queries or comments feel free to drop us a line and we will get back to you as soon as we can.

We're Always Here For You

We're here to provide you with more information, answer any questions you may have.